Shipping policy

Last updated: October 30, 2026

Every keepsake carries a memory. Here is how we prepare and deliver yours.

Order processing and delivery

  • Order processing: within 24 hours of payment confirmation. This covers reviewing and preparing your order; personalized work may take additional time before it is ready to ship.
  • Standard delivery: 3–6 calendar days after dispatch. Calendar days include weekends and public holidays.
  • Personalized products: may require an additional 2–3 days before dispatch to prepare your chosen photo, text or design.
  • Wool / needle-felted pet portraits: Wool pet portraits are an exception: their making time is the period stated on the product page when you order, currently 20–30 days. We accept only 20 wool portrait orders per month. The 3–6 calendar day delivery period starts after dispatch and is additional to the making time.

For personalization, please provide all required photos and details when ordering. If we need a clearer image or clarification, we will contact you. Time spent waiting for your reply is additional to preparation time, and we will confirm any revised schedule with you.

A longer making time specifically stated on a product page at the time of purchase takes precedence over the general personalization estimate. If your order includes items with different making times, we will confirm whether they will travel together or in separate parcels.

Destinations, shipping charges and taxes

Delivery is available to the destinations supported at checkout. Enter your full delivery address to see availability, shipping charges and any applicable taxes before you pay. Any free-shipping offer applies only when shown for your order at checkout. Import duties or local charges not collected at checkout may be payable to the carrier or local authority where applicable.

Dispatch and tracking

When your parcel is dispatched, we send a shipping confirmation with tracking details to the email address on your order. Use that link to follow its journey. You can also visit Track Your Order for help. A tracking label may appear before the carrier records its first scan.

Delivery changes, delays or missing parcels

Check your delivery address before paying. If a correction is needed, contact us promptly with your order number. We can usually change it before dispatch; changes after carrier handoff may not be possible.

The delivery period above is our standard estimate. Customs checks, severe weather or carrier disruptions may affect arrival. If your parcel is delayed, missing, damaged or marked delivered but cannot be found, contact echoesoflove2020@gmail.com. We will investigate with the carrier and arrange the appropriate solution. This does not limit your statutory delivery or refund rights.

Ritual and other non-shipped services

Physical shipping estimates do not apply to a ceremony or digital service. Its scheduling, completion and any photo or video documentation follow the description and arrangements for that service. Any physical keepsake included with a service follows its stated making time and this shipping policy.

Need help?

Email echoesoflove2020@gmail.com or use our contact form. For returns or cancellations, see our Refund Policy.