For the love that stays
We are here for you
For a question about your order, personalization or a service arrangement, email echoesoflove2020@gmail.com or use our contact form. Include your order number and checkout email when available.
Track an order
Follow the tracking link in your dispatch email. Our tracking help page explains where to find it. For timing, see our Shipping Policy.
Changes, returns or an item that is not right
Contact us promptly if a detail needs changing, or if your order arrives damaged or incorrect. Our Refund Policy sets out cancellations, eligible 30-day returns and the rules for personalized keepsakes.
Ashes, fur and personal references
Many memorial keepsakes are filled by you at home. Follow the instructions for your chosen product; do not send ashes or fur unless a specific service requires it and we have agreed written arrangements. Upload photos using the product page's fields, and avoid including unnecessary personal information.
Ritual and ceremony enquiries
We can help confirm the service schedule and the photo or video documentation included in your selected service. Please refer to its description for those arrangements.