For the love that stays
Follow your keepsake's journey
Open your shipping confirmation email and select its tracking link to view the carrier's latest updates. Your order confirmation also provides a link to your order status. Check your spam or promotions folder if you cannot find these emails.
Before dispatch
We process orders within 24 hours of payment confirmation. Standard delivery takes 3–6 calendar days after dispatch. Personalized items may need an additional 2–3 days before dispatch.
Wool pet portraits are an exception: their making time is the period stated on the product page when you order, currently 20–30 days. We accept only 20 wool portrait orders per month. The 3–6 calendar day delivery period starts after dispatch and is additional to the making time.
An order still being made will not yet have a carrier delivery update. A newly issued tracking number may take time to receive its first carrier scan.
Need help with tracking?
Email echoesoflove2020@gmail.com or use our contact form. Include your order number and the email used at checkout. If a parcel is delayed, damaged or marked delivered but missing, we will help investigate.
See our Shipping Policy for preparation and delivery details. For a ceremony or digital service, contact us about its agreed schedule rather than carrier tracking.