For the love that stays
Make it uniquely theirs
A familiar expression, a name, a little detail only you know. Each product page guides you through the choices available for that keepsake.
1. Choose your keepsake
Read the description, materials, measurements, making time and care guidance. Select your size, finish and other available options.
2. Add your details before ordering
Complete the required name, date, message and photo fields on the product page before adding it to your bag. Check spelling and character limits carefully. Only the options shown for your chosen product apply.
3. Choose clear reference photos
Use well-lit, sharp images with your pet's features visible. For a full-body wool portrait, provide one main image showing the pose and expression you want, plus three additional photos of the same pet to show their face, coat and other details.
4. Review your choices
Check any on-page preview, the uploaded photos and your text. Previews are guides; handmade textures and colors can differ as described on the product page. A separate artist proof or revision service is included only when stated on the product page or agreed with you.
5. We prepare and send your keepsake
We process orders within 24 hours of payment confirmation. Standard delivery takes 3–6 calendar days after dispatch. Personalized items may need an additional 2–3 days before dispatch.
Wool pet portraits are an exception: their making time is the period stated on the product page when you order, currently 20–30 days. We accept only 20 wool portrait orders per month. The 3–6 calendar day delivery period starts after dispatch and is additional to the making time.
If we need clarification or a clearer photo, we will contact you and explain any effect on the schedule. See our Shipping Policy.
Need to change a detail?
Contact echoesoflove2020@gmail.com promptly with your order number. Changes may not be possible once production begins. Our Refund Policy explains cancellations and personalized-item returns.