Contact information

Last updated: October 30, 2026

Store: Echoes of Love
Operated by: YECHOES CO., LTD
Contact address: B27, Shing Lee Commercial Building, 8 Wing Kut Street, Central, Hong Kong
Telephone: +1 608 917 3412
Website: echoesoflove.it.com
Customer support: echoesoflove2020@gmail.com

You can also send us a message through our contact form. For order help, include your order number and the email used at checkout. Please do not send payment-card details by email.

Orders, delivery and returns

For preparation and delivery times, see our Shipping Policy. For cancellations, returns or an issue with your keepsake, see our Refund Policy.

Contact us before returning a product so we can provide the correct return address and instructions. Do not send returns, ashes or fur to a parcel-origin address or another address without agreed instructions.

Privacy enquiries

Use the same support email for privacy enquiries and data requests. Our Privacy Policy explains your choices, including the data-sharing opt-out page.